At BoxTech, we value your privacy. This policy explains how we collect, use, and protect your information when you use our services.
Information We Collect
Account Information
When you create an account, we collect your name, email, phone number, and company details.
Device and Sensor Data
If you use our GPS and IoT services, we collect data sent by your devices. This includes:
- Location, speed, and trip details
- Sensor readings (e.g., fuel, temperature, beacons, events)
- Device health, battery, and firmware info
Usage Information
We collect logs about how you use our website and apps. This includes IP address, browser type, pages visited, and time spent.
Support Information
When you contact support, we store your messages, call notes, screenshots, and any files you share with us.
How We Use Your Information
We use your data to:
- Provide live tracking and other features
- Improve accuracy, performance, and user experience
- Detect issues, send alerts, and support your devices
- Create reports for trips, fuel, driver behavior, and more
- Keep accounts secure and prevent misuse
- Respond to your support requests
How We Share Information
We do not sell your information.
We may share data only with:
- Service providers (e.g., mapping, hosting, SMS, email)
- Hardware manufacturers to solve device issues
- Your team members or company admin if they have access
- Authorities, but only if required by law
Data Security
We take security seriously. We use encryption, access control, secure servers, and regular audits to protect your data. No system is perfect, but we work to keep your information safe.
Storage & Retention
Your data is stored on secure servers. We keep device data for as long as your account is active or as required for service and reporting. You may request deletion at any time.
Your Rights
You have the right to:
- Access your data
- Update or correct your information
- Request deletion
- Turn off device tracking by removing or switching off the device
To make a request, contact us at:
[email protected]Cookies
Our website may use cookies to remember your login, improve performance, and analyze usage. You can turn off cookies in your browser if you want.
Third-Party Services
If we use third-party tools, for example maps or analytics, their privacy rules may also apply. We only work with trusted partners.
Children’s Privacy
BoxTech does not offer services to children. We do not knowingly collect data from anyone under 16.
Changes to This Policy
We may update the privacy policy when needed. We will post the new version on our website with the updated date.